Responsible Gaming Policy

criecx's commitment to safe and responsible
play

Play for fun and entertainment — use criecx's protection tools and set limits to avoid addiction. For players aged 21+ only.

For players aged 21+ only

Why is responsible gaming important?

Online casino and betting can be a form of entertainment — but only when you play consciously and within limits. criecx believes that every player's safety and mental wellbeing is the highest priority. We want you to enjoy every session and have a gaming experience free from financial or mental stress.

Responsible gaming is not just about controlling yourself — it means using the right tools to limit your time and money spent playing, monitoring your own behaviour and seeking help when needed. On the criecx platform, we provide all the tools that help keep your gaming safe and enjoyable.

Important Warning

Gambling can lead to addiction and cause financial harm. All services on criecx are for individuals aged 21 and above only. If you feel that gaming is getting out of control, contact our support team immediately.

Our protection tools

Age Verification (21+)

Age verification is mandatory when opening an account on criecx. Only players aged 21 and above may use the platform. We are strictly committed to protecting minors.

Age Limit

Setting Deposit Limits

Set your own daily, weekly or monthly deposit limits. Once a limit is set, it takes effect immediately. A 24-hour waiting period applies to increasing a limit — this prevents you from depositing more on impulse.

Financial Control

Time-Out Break

When you feel you need a short break, take a time-out for 24 hours, 7 days or 30 days. During this period you will not be able to log in to your account or place any bets or play any games.

Temporary Break

Self-Exclusion

If you feel you need to stop playing, activate self-exclusion. You can close your account for anywhere from 6 months to permanently. Once this decision is made, it cannot be reversed before the chosen period ends.

Long-Term Protection

Session Time Limit

You can set the maximum duration for each gaming session yourself. Once the set time is up, you will be automatically logged out and receive a warning message — so you never lose track of time.

Time Management

Reality Check Reminder

Reminders will appear on screen at regular intervals — showing a brief summary of how long you have played and how much you have lost or won. This keeps you aware of your actual situation.

Awareness

Assess yourself

Read the questions below and honestly assess yourself. If the answer to one or more questions is "yes", please contact our support team.

  • Have you spent more money on gaming than you planned in your budget?
  • Do you keep playing more to try to recover your losses?
  • Have you lied to family or friends because of your gaming?
  • Have you felt discomfort or anxiety when trying to stop playing?
  • Has gaming interfered with your work, studies or family responsibilities?
  • Have you ever placed bets by taking on debt or using your savings?
  • Do you use gaming to escape stress or loneliness?

These questions are not a substitute for professional diagnosis — but they help identify problems.

How to use the protection tools

Setting a Deposit Limit

Go to your Account Settings → open the "Responsible Gaming" menu → select "Deposit Limit" → enter your preferred period and amount → press "Save". The limit will take effect immediately.

Activating a Time-Out

Go to the "Time-Out" option in Account Settings → choose 24 hours, 7 days or 30 days → confirm. During this time you will not be able to place any bets or play any games.

Activating Self-Exclusion

From the "Responsible Gaming" menu, select "Self-Exclusion" → set the duration to 6 months, 1 year or permanent → confirm twice. This cannot be reversed before the period ends.

Getting Support

If you have trouble using the tools or are concerned about your gaming behaviour, contact our 24/7 live chat support. Our team will assist you with complete confidentiality.

Core principles of responsible gaming

Play for entertainment, not for income

Online gaming and betting is a leisure activity — it is not a source of income. In each session, only wager an amount whose loss would not significantly affect your financial situation. Although the minimum deposit on criecx is ৳300, we recommend setting a specific budget for each session.

Respect your time limits

Playing for long periods without a break weakens your decision-making ability and creates a tendency to take more risks. Set a time limit before each gaming session and take a break when it ends. Our session timer feature will help you with this.

Do not bet on impulse

Betting when you are angry, frustrated, lonely or anxious can be dangerous. When you are emotionally unstable, take a break from gaming. The tendency to place more bets to recover losses is called "chasing losses" — it is one of the main signs of addiction.

Think of your family and loved ones

Excessive gaming can have a negative impact on family relationships and social life. If a family member or friend expresses concern about how much you are playing, take their words seriously. Their observations are often clearer than your own.

Protection of minors

criecx strictly enforces the 21+ age rule. If there are children or teenagers in your home, install parental control software on your device and keep your account password secure. Account sharing is strictly prohibited.

  • Set a budget in advance and stick to it.
  • Play only with money left over after covering your daily living expenses.
  • Take a break after each session and make decisions with a clear head.
  • Do not share your account details with anyone.
  • Do not hesitate to use our self-exclusion tool when you need it.

Need help? We're here

24/7 support in Bengali

Our support team is always ready for any concerns about gaming behaviour. With complete confidentiality, we will help you activate the right tools or close your account.

Live Chat
Available 24 hours, 7 days a week
Email Support

Play safe, enjoy yourself

Enjoy cricket betting, slots and live casino on criecx — with complete responsibility.

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Frequently Asked Questions

After logging in to your account, go to "Account Settings" and open the "Responsible Gaming" section. There you can set daily, weekly or monthly deposit limits. The limit takes effect immediately. If you need help, our live chat support will guide you through the whole process.

You choose the duration of self-exclusion yourself — 6 months, 1 year, or permanent. The account cannot be reactivated before the chosen period ends. In the case of permanent self-exclusion, the account can never be reopened. This decision has been made intentionally difficult so it cannot be reversed on impulse.

Yes, all services on criecx are only for individuals aged 21 and above. Age is verified at the time of account registration. Opening an account in the name of or on behalf of a minor is strictly prohibited and is a direct violation of our terms of use.

Yes, any funds in your account remain completely safe during a time-out or self-exclusion. You can request a withdrawal at any time — processing is usually completed within 1 hour. The minimum withdrawal amount is ৳1,000.

Our 24/7 live chat support team speaks Bengali and will listen to your concerns with complete confidentiality. We will help you set deposit limits, activate a time-out or start self-exclusion. You can also reach us by email: [email protected].

Yes, if a family member believes their loved one has developed an addiction, they can contact our support team. We will advise them confidentially and help them take the necessary steps.