criecx Privacy Policy

1 Introduction

criecx is a trusted online casino and betting platform operated for Bangladeshi players. We place the highest importance on the privacy of our users. This privacy policy explains in detail what types of information criecx collects, how it is used, with whom it may be shared, and what steps we take to protect your information.

By using this platform you are giving your consent to this privacy policy. We recommend that you read this policy carefully and contact us if you have any questions.

2 Information We Collect

During registration and use of services on criecx, we may collect the following types of information:

2.1 Information Provided Directly

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport number (for identity verification purposes)
• Address information
• Financial transaction details: deposit and withdrawal records via bKash, Nagad, Rocket, Upay or bank transfer

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Site access time, session duration and navigation patterns
• Login history and device location (following Bangladesh Standard Time — BST, UTC+6)
• Gaming history and betting records
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

Information may sometimes be collected from trusted third-party sources for the purposes of identity verification, fraud prevention, or legal compliance.

3 Purpose of Information Use

criecx uses your collected information for the following lawful purposes:

• Creating and managing accounts and ensuring identity verification
• Processing deposits, withdrawals, and financial transactions
• Managing bonuses, promotions, and VIP rewards
• Ensuring platform security and preventing fraud
• Operating responsible gaming programmes
• Providing customer support (via 24/7 live chat and email)
• Analysis and research for service improvement
• Meeting legal obligations and satisfying regulatory requirements
• Relevant promotional communications (where you have given consent)

4 Cookie Policy

criecx uses cookies and similar technologies that help improve your browsing experience. Cookies are small data files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Indispensable for ensuring the basic functionality of the site, such as maintaining login sessions.
• Performance Cookies: Help monitor site speed and user behaviour.
• Functionality Cookies: Remember your preferences and language settings.
• Analytics Cookies: Collect anonymous data for improving the user experience.

You can control cookies by changing your browser settings, however this may limit some functionality of the platform.

5 Information Sharing and Disclosure

criecx does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Necessary information is shared with trusted third parties who assist with payment processing, identity verification, technical support, and customer service. These parties are contractually obligated to keep information secure.

5.2 Legal Obligations

Information may be disclosed as required by law in response to court orders, lawful requests from government or regulatory bodies, or for the purposes of anti-money laundering or fraud investigations.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance if such an event occurs.

6 Data Security Measures

criecx applies advanced technical and organisational security measures to protect your information:

• SSL (Secure Socket Layer) encryption technology used for all data transmissions
• Passwords and sensitive information encrypted using strong hashing algorithms
• Access control measures — only authorised personnel can access information
• Regular security audits and vulnerability assessments
• System monitoring and intrusion detection measures
• Firewall and advanced network protection

7 Data Retention Period

criecx retains your personal information only for as long as it is necessary or legally required:

• All relevant information is retained while the account is active.
• Even after account closure, retention of certain information may be mandatory in accordance with legal and regulatory requirements.
• Financial transaction records are kept for the period required under applicable law.
• Following withdrawal of marketing consent, the relevant information is deleted in a timely manner.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that use of your information be limited for a specific purpose.
• Right to Portability: The right to receive a copy of your information in a structured format.
• Right to Object: The right to object to the processing of your information for marketing or profiling purposes.
• Withdrawal of Consent: The right to opt out of promotional communications at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within the legally required timeframe.

9 Protection of Children and Minors

criecx provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

For age verification, we verify the date of birth and national ID card number at the time of registration.

10 International Data Transfers

Your information may be stored or processed outside Bangladesh as required for the operation of our services. In such cases we ensure that appropriate standards of data protection are maintained. Necessary contractual safeguards and international data protection standards are followed.

11 Responsible Gaming and Data Use

criecx may analyse your gaming patterns as part of its responsible gaming policy. This helps identify potentially problematic gaming behaviour and provide appropriate support. This analysis is used solely for the protection of the user.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Third-Party Links and Services

The criecx platform may incorporate services from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These third parties have their own privacy policies and criecx is not responsible for their methods of collecting or using information.

The privacy policies of payment service providers such as bKash, Nagad, Rocket, and Upay also apply independently.

13 Policy Changes

criecx reserves the right to update this privacy policy at any time. For significant changes we will notify you in the following ways:

• Displaying a notification when you log in to the platform
• Sending a message to your registered email address
• Updating the "Last Updated" date at the top of the page

If you continue to use the platform after changes have been made, you will be considered to have consented to the updated policy.

14 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

For more information, visit our FAQ page, Terms and Conditions, and About Us pages.